Wembley Stadium

I recently attended the tour at Wembley Stadium and although the stadium itself is iconic and absolutely worth visiting, the overall experience was ruined by the behavior and attitude of our tour guide, whose name was either Erin, Eric, or Aron. I am also attaching his photos so management can identify him. As a football fan who has visited several famous stadiums across Europe, visiting Wembley was something I had genuinely looked forward to for a long time. Wembley is one of the most legendary football venues in the world, so I expected an exciting, memorable, and welcoming experience. Instead, this became one of the most frustrating and uncomfortable stadium tours I have experienced. From the beginning, the tour guide came across as cold, impatient, aggressive in tone, and completely unwelcoming. His attitude immediately created an uncomfortable atmosphere and made visitors feel stressed and rushed rather than excited to be there. After visiting the museum section, the official guided tour began in the upper seating area overlooking the pitch. Naturally, visitors wanted to enjoy the view, take photos, and appreciate the atmosphere for a few moments. However, we were given barely any time before being told to stop and sit down for a lecture about the stadium’s history. Shortly afterward, we were instructed to leave the area immediately. We simply wanted to take one additional quick photo, and instead of speaking politely or professionally, the guide rushed toward us and threatened to call security and remove us from the tour if we continued taking pictures. That moment completely changed the atmosphere of the tour. Instead of feeling excited to finally experience Wembley Stadium, we felt rushed and genuinely unwelcome. It honestly felt like the guide did not want visitors there at all. People travel from different countries and spend their money to enjoy one of the most iconic football stadiums in the world, not to be treated with hostility for trying to enjoy the experience and take photos. The stadium was not even busy, there were only around 15 people on the tour during the middle of the week so there was absolutely no reason for this level of pressure and aggressive behavior. What made the situation even worse was that the guide appeared significantly friendlier toward the British visitors in the group, while being noticeably colder, harsher, and more impatient with international visitors. Whether intentional or not, this created the strong impression that people were being treated differently based on nationality or background, which felt discriminatory and completely unacceptable. The uncomfortable behavior continued throughout the tour. For example, when we reached the pitch-side area, the guide stated: “Don’t touch the grass or I’ll get fired.” Of course visitors understand that rules exist, but there are far more professional and respectful ways to communicate with paying guests. The same attitude continued in the dressing rooms, conference room, and other sections of the stadium. At every stage, visitors felt more like an inconvenience than welcomed guests. The most disappointing part is that this guide ruined what should have been a special and memorable experience for football fans visiting Wembley from around the world. Wembley Stadium deserves much better representation than this. I strongly recommend that tour management seriously review this incident, speak directly with this tour guide regarding his behavior and professionalism, and reconsider the standards used when hiring and training tour staff. Anyone representing Wembley Stadium should be welcoming, respectful, patient, professional, and capable of creating a positive experience for visitors from all backgrounds and nationalities. Wembley Stadium deserves praise as a stadium, but unfortunately this tour guide made the overall experience stressful, disappointing, and unforgettable for all the wrong reasons.

I had an amazing time on my tour with my guide Jason giving a lot of good information I felt like I really got the VIP experience!! Would highly recommend for any sports or music fans and try to get Jason if you can he was an excellent guide😁

Great tour, very informative and got to see some interesting parts of the stadium.

Perfect organized, great guide Rob (on the picture) provide all information about this unique stadium. Must visit to all football fans.

An excellent school half-term visit to Wembley Stadium. My children loved it, as did I. It is a well organised and fascinating tour. My children loved being in the team changing rooms where many legends have taken their seats, the players tunnel, and of course, being pitch side. The tour guide, Matthew, was also excellent.

The Wembley Stadium Tour is definitely one of the better tours you can do of football grounds in the country. There’s so much history behind the iconic venue to learn about both before and after it was rebuilt. There are things you might not expect to see and you get access to all over the stadium to see it from angles that you might not get to see any other way, including from the Royal Box. Pitch side access gives you a manager’s eye view and enjoy time in the press box too!

I’m not even a massive football fan and I had a great time … very knowledgeable and friendly tour guide and got to go everywhere! 100% worth it

Visited with my husband and 3 yrs old son. Price was not cheap, but you get good quality in return. Francine was very friendly, she had a personal touch with self experiences, anedotes and stories about the stadium which you wont find on the internet. Stadium was surprisingly clean. :-) Francine added a good value to it. Thank you